Frequently Asked Questions

How reliable is the Kai Care At-Home Test Kit?

Answer: The proprietary extraction and detection methods used by Kai Medical Laboratory minimizes the occurrence of false positives and false negatives to deliver reliable results.

Is this test FDA EUA approved?

Answer: Yes, this saliva test and saliva collection device are intended for use under the Food and Drug Administration’s (FDA) Emergency Use Authorization (EUA) for at-home self-collection in the U.S.

Is this test Health Canada approved?

Answer: Yes, this saliva test and saliva collection device are approved for use by Health Canada for at-home self-collection in Canada.

How do I administer this test on myself or loved ones?

Answer: The Kai Care At-Home Test Kit requires only a saliva sample. To ensure the saliva is usable for testing, do not eat, drink, or smoke 30 minutes before collecting the saliva sample. Detailed instructions will be provided to you in the test kit’s packaging.

Does this test detect the newest strains of COVID-19?

Answer: Kai Medical Laboratory's testing process detects the presence of all currently known strains of COVID-19/SARS-CoV-2 including the UK variant (B.1.1.7), South African variant (B.1.1351), California variant (B.1.427/B.1429), and New York (B.1.526). A positive result does not specify which variant of COVID-19 the test has detected, only that COVID-19 is present in the sample.

When and how will I receive my test results?

Answer: Within 24-48 hours of our lab receiving your sample, you will receive a text and email notification that your results are ready. These notifications include a printable version you can share as needed.

Can I use my Kai Care At-Home Test Kit results for travel purposes?

Answer: An RT-PCR lab test like the Kai Care At-Home Test Kit is the preferred COVID-19 testing method for many travel requirements which require negative results within a very narrow timeframe. We recommend that you reach out to your destination’s government for their specific requirements and timelines before making your purchase.

Please keep in the mind the following time frames when ordering your test kit:

Order Delivery: We estimate that you will receive your order within 2-10 business days of placing your order, depending on the shipping method you choose. (You can expedite shipping for an additional fee.)

Returning Sample to Lab: Once you ship your sample at a UPS location or UPS dropbox between Monday and Friday, our lab should receive your test within 1-2 business days.

Results: Results are available within 24-48 hours after the lab receives your sample.

If you are concerned that your schedule is too tight to allow for unforeseen delays, we recommend that you check your state health department's website for other testing options. You can find the latest country-specific requirements for international travel at travel.state.gov.

What does this At-Home COVID-19 test collection kit measure?

Answer: The samples collected using the Kai Care At-Home Test Kit are meant for RT-PCR tests (a specific kind of molecular PCR test) that look for the presence or absence of unique genomic markers of the COVID-19 virus using a saliva sample.

Why should I get tested?

Answer: Screening testing for COVID-19 is intended to identify infected persons who are asymptomatic and without known or suspected exposure to COVID-19. Screening testing is performed to identify persons who may be contagious so that measures can be taken to prevent further transmission (Source: the Centers for Disease Control and Prevention, CDC).

What do I do if my results are positive?

Answer: You should remain in self-isolation, and inform your healthcare provider of your test result. You should follow the guidance provided by the CDC.

Is this test available in all 50 states?

Answer: Kai Care At-Home Test Kit is available in all states except for:

  • Pennsylvania
  • New York
  • New Jersey
  • California
  • Maryland
  • Rhode Island
  • Delaware
  • North Dakota
  • New Hampshire

We are expanding our reach and will update our website accordingly.

I do not have a US government-issued ID, can I still get tested?

Answer: Yes, if you have a US shipping address and a valid government-issued photo ID from any country (including the United States), you may purchase a test.

Forms of valid photo ID include:

  1. A state issued driver’s license
  2. A passport
  3. A state ID card

Why do I need to activate my test?

Answer: We cannot process your test if it is not activated and linked to you. Instructions on how to activate your Kai Care At-Home Test Kit will be included in your package.

Will this test tell me if I already had COVID-19 and currently have antibodies?

Answer: This is not a test for COVID-19 antibodies, which are produced by people that have had the virus and have recovered.

How well does this assay perform in regards to the detection of COVID-19?

Answer: In any established high complexity assay for quantitative/RT-RT PCR, a series of different proofs are conducted that establish the precision of the target's ability to be amplified. As such, Kai Medical Laboratory’s COVID-19 assay has displayed qualities that validate its ability to perform excellently—some of these tests include running a host of other pathogens, similar and different to COVID, to see the performance. Kai Medical Laboratory’s COVID-19 assay not only performed exactly as intended, but also has an added unique target that prevents false negatives from being published—RNaseP. This target selects for human ribonuclease P, and lets the laboratory clinicians know if the sample was sufficient, thus preventing false negatives from occurring.

Is this test suitable for use by pregnant women, children, and senior citizens?

Answer: The saliva collection process is non-invasive and as such, is able to be used by pregnant women, children, and senior citizens.

Will my test results be delivered to me in a HIPAA-compliant manner?

Answer: Yes. We take HIPAA compliance very seriously and ensure test results and information are handled in accordance with HIPAA guidelines.

When will I receive my test?

Answer: Orders received prior to 1PM EST will be shipped the same day as purchase. Orders received after 1PM EST will be shipped the following business day.

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